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Your authorization keys are tied to a specific version, and the keys are not backward or forward compatible.
You MUST use the keys that matches with the installed version of Merging software.
For example, version 6 keys will only work if you have version 6 installed.

Your user account must have administrator rights to import authorization keys.


 

If you have trouble to enter or see your keys in MT Security panel, please check the following points.


Check that your dongle is working :

When plugged on your computer, the dongle LED should turn green.
If not please do the following :
  1. Plug it on another USB port.
  2. Plug it into another computer.
    If it works on another computer, then the Windows driver might be missing or corrupted.
    See here how to uninstall the dongle driver - make sure you remove the dongle before uninstalling its driver !
    Restart your computer and browse to 
    32 bits OS :C:/Program Files/Common Files/SafeNet Sentinel > Sentinel System Driver
    64 bits OS :C:/Program Files (x86)/Common Files/SafeNet Sentinel > Sentinel System Driver
    and launch SetupSysDriver.exe
    The dongle cleanup software and the drivers can also be downloaded from this page
    https://sentinel.gemalto.com/support-downloads/sentinel-drivers/
  3. If it also do not work on another computer, the dongle might be defective.
    Contact your local Merging dealer.



"Failed to add new key" error message

If the dongle works, but you can't enter the keys in MT Security panel, please check the following :
  1. Make sure the key seed matches with the software version you have installed.
    Example:
    Your key file is "YourMTPersonalKey_Pyramix_9___SN_50000xxxx.mtk", then your key will only work if you have Pyramix 9.x installed.
    It will not work with Pyramix 8 or 10.
  2. Click on "Remove All Keys" and confirm, then re-import the key file.
  3. Check if your key file is named with uncommon characters, like %, é,!
    Example:
    Your key file is "YourMTPersonalKey%Pyramix%9%%%SN%50000xxxx.mtk"
    Remove the special characters and
  4. Try to enter the keys manually.
    Click on "Enter Key" and enter the keys manually one by one.
    The key code can be found in the authroization key email ( Your personal key #0 is:...)



 Dongle serial is not displayed ( Serial Number 0 )

If the dongle serial number displayed is zero
  1. Make sure you have selected the correct dongle, HASP or Safenet.
  2. Make sure you are not using remote desktop. 
    To be able to enter the keys, you have to be logged locally on the computer.
    Once the keys are inserted, you can use Pyramix through a remote desktop connection.
  3. If it still does not work, then the Windows driver might be missing or be corrupted.
    See here how to uninstall the dongle driver - make sure you remove the dongle before uninstalling its driver !
    Restart your computer and browse to 
    32 bits OS :C:/Program Files/Common Files/SafeNet Sentinel > Sentinel System Driver
    64 bits OS :C:/Program Files (x86)/Common Files/SafeNet Sentinel > Sentinel System Driver
    and launch SetupSysDriver.exe
    The dongle cleanup software and the drivers can also be downloaded from this page
    https://sentinel.gemalto.com/support-downloads/sentinel-drivers/

 

MT Security panel forgets the keys

You have entered your keys, but Pyramix / Ovation still starts in Evalutaion mode , VCube displays "require an authorization key" error message.

  1. Go in MT Security panel and make sure you have checked the box "Include Keys stored on xxxxx dongle in MT Security"
  2. Go in Windows Control Panel > User Accounts and select your user account.
    Click on Change User Account Control settings, and Set it to Never notify
    Go back in MT Security and make sure your keys are still shown. If not, please re-enter it.


Please note that the key ASM  only enables the Annual Software Maintenance contract, but not the software, be sure to import the correct key.

Mykerinos users cannot access MT security if Pyramix is running