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Problem

When starting Horus or Hapi, it gets stuck on the "Loading config" step.

Solution

The actual configuration might be corrupted or not compatible with the firmware if you did a firmware upgrade.
The configuration needs to be reset to factory.

Panel
  1. Shutdown your Horus / Hapi by pressing and holding the triangle power button.
  2. Press the power button while also pressing and holding the small triangle button to start in Maintenance Mode.


  3. Once the maintenance mode is ready, please update your device with this special firmware :
    For Horus
    For Hapi
  4. Once done, reboot your device.


If you still can't start your Horus/Hapi, please contact support@merging.com