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  • Open the MT Security panel (in Windows Start menu > Merging Technologies )
  • Go in the Cloud Licensing Tab, then select the Product you need to deactivate in the drop down selection.
    Make sure that your license status is valid.
  • Click on the License Wizard button
  • Click on Deactivate your license.
  • The Activation key field is automatically filled with your Activation key, depending on the Product your have selected.
  • Click on the Deactivate license key button.
  • If your computer is connected to the internet, the license will be automatically deactivated.
  • If your computer is not connected to the internet, the license wizard will ask you if you want to deactivate by scanning a QR Code.

    if you have a smartphone with internet connection, select Yes and scan the QR Code, then follow the link.
    Now click on Deactivate.
  • If your computer is not connected to the internet and you don't want to use the QR Code, click No.
    The License Wizard will then give you the Verification Code, and the Computer ID required to deactivate offline.

    Please note those codes and access the Merging QLM SelfHelp Tool  on a computer with Internet connection, 
    Select Deactivate a license
    Enter your Activation key, your Computer ID and the Verification code.
    Click on Deactivate.
  • Click on Finish to close the License Wizard.
    Click on OK to close the MT Security Panel.

Deactivating your Key(s) when the computer is defective

In the case of your computer being defective or inaccessible, and you want to transfer the license to another computer, the only way is to contact your Sales Partner or Merging with your license, give the reason why you cannot deactivate the license normally, and ask for a manual deactivation.
Once this is done by Merging you will be able to activate that license again on another computer.