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Problem

When starting Horus ,Hapi or Anubis, it gets stuck on the "Loading config" step.

Solution

The actual configuration might be corrupted or not compatible with the firmware if you did a firmware upgrade.
The configuration needs to be reset to factory.

HORUS - HAPI

  1. Shutdown your Horus / Hapi by pressing and holding the triangle power button.
  2. Press the power button while also pressing and holding the small triangle button to start in Maintenance Mode.


  3. Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
    For Horus
    For Hapi
    Note : the update with this special firmware will only take a few seconds.
  4. Once done, reboot your device.

HAPI MKII

  1. Shutdown your Hapi by pressing and holding the triangle power button.
  2. Press and hold the rotary controller  on the front panel button, and press on the triangle button to start the unit in Maintenance Mode.
  3. Once the maintenance mode is ready, please update your device through your web browser with this special firmware :
    For Hapi MKII
    Note : the update with this special firmware will only take a few seconds.
  4. Once done, reboot your device.

ANUBIS

  1. Open the Anubis Maintenance Page (Gooogle Chrome recommended)
  2. Download and update the file below as if it was a firmware update.

    Anubis factory Reset update:
    https://betadownload.merging.com/ExternalLinks/Anubis/FactoryReset/ResetConfigToFactory.Anubis

  3. Once updated, reboot Anubis

    Let us know if it solves the problem



If you still can't start your Horus/Hapi, please contact support@merging.com